tapwardFor account help, card issues, or a privacy request, contact us using the address below. Include your account ID and card ID when relevant. Never send your Apple or Google password, sign-in credentials, or access-request links.
Set up a card
Open Tapward, sign in with Apple on iPhone or Google on Android, and choose Scan a new tag. Hold your phone’s NFC reader near the card; on Android enable NFC in system Settings. Cards need to be prepared by Tapward before an owner can claim them. Once linked, choose a name and destination and save your changes.
If the card already belongs to someone else, request access and share the request link with the owner. The owner can approve or deny it in Tapward.
A card opens the wrong page
If you own the card, open it in Tapward and edit its redirect link. Check that the link opens the correct business or page before saving. Customers may need an internet connection to open the destination.
If a card says it is not ready, its preparation or destination setup may be incomplete. Contact us with the card ID and what you see.
Understand your statistics
Choose 7D, 30D, 90D, or 1Y and swipe the chart to move through earlier or later periods. Tap a bar for its count. Statistics count recorded link openings, not unique customers or completed reviews.
Delete an account or leave a card
To delete your account, open Settings → Account → Delete account. This resets cards you own, clears their destinations and scan history, and removes their linked users. These cards stay prepared and can be linked again right away.
To leave a card owned by someone else, open Tag settings and choose Leave this tag. This removes your access without deleting the owner’s card. If you cannot access your account, contact us; we may need to verify ownership before helping.
Contact support
You can copy your account ID from Settings → Account → Copy account ID. For a technical problem, include your phone model, iOS or Android version, app version, a description of the issue, and a screenshot if helpful. Remove personal or confidential information you do not need to share.
Let’s talk
Contact Tapward
Tapward is operated by Tapward, based in California, United States.
[email protected]For support, privacy requests, or questions about these terms.